https://arktoscompany.com/blog/en/ARKTOS GROUP articles on observability, automation, agentic AI, data, cloud, service management, operating model and cybersecurity.enTue, 22 Sep 2026 09:00:00 +0000 https://arktoscompany.com/blog/en/cio-era-iahttps://arktoscompany.com/blog/en/cio-era-iaTue, 22 Sep 2026 09:00:00 +0000Operating modelWith AI, the CIO's role shifts from managing infrastructure and projects to orchestrating data, platforms, integrations, agents, vendors and talent. Responsibilities, decisions that stay with the CIO, board reporting and metrics. https://arktoscompany.com/blog/en/niveles-autonomia-agenteshttps://arktoscompany.com/blog/en/niveles-autonomia-agentesTue, 16 Jun 2026 09:00:00 +0000Agentic AIA four-level scale for deciding how much autonomy to give an AI agent in operations, with criteria for moving up a level, least privilege, a kill switch and an audit trail. https://arktoscompany.com/blog/en/modernizar-service-deskhttps://arktoscompany.com/blog/en/modernizar-service-deskTue, 21 Apr 2026 09:00:00 +0000Service managementHow to modernize the service desk beyond incidents: a request catalog, knowledge with KCS, self-service, automated fulfillment and AI agents that escalate with context, plus metrics to know whether it works. https://arktoscompany.com/blog/en/documentacion-viva-agenteshttps://arktoscompany.com/blog/en/documentacion-viva-agentesTue, 10 Mar 2026 09:00:00 +0000Agentic AIThe CMDB and architecture diagrams start aging the day they are published. How to use agents that detect drift and propose updates for a person to review and approve. https://arktoscompany.com/blog/en/integracion-primero-agenteshttps://arktoscompany.com/blog/en/integracion-primero-agentesTue, 27 Jan 2026 09:00:00 +0000Agentic AIAn AI agent can only do what its tools allow. What makes an API ready for agents, and how to prioritize which integrations to build first. https://arktoscompany.com/blog/en/formacion-ia-por-roleshttps://arktoscompany.com/blog/en/formacion-ia-por-rolesTue, 18 Nov 2025 09:00:00 +0000Data and AIA single AI course for the whole organization leaves gaps exactly where the risk is. How to design role-based training, with its own content, depth, format and measurement for each profile. https://arktoscompany.com/blog/en/agentes-de-monitoreohttps://arktoscompany.com/blog/en/agentes-de-monitoreoTue, 07 Oct 2025 09:00:00 +0000Agentic AIWhy fixed thresholds fall short, how to use baselines, signal correlation and change context, and how an agent can summarize an anomaly without multiplying false positives. https://arktoscompany.com/blog/en/finops-para-iahttps://arktoscompany.com/blog/en/finops-para-iaTue, 23 Sep 2025 09:00:00 +0000CloudWhat makes up the cost of an AI agent, how to measure it per conversation or per resolved ticket, how to allocate it and which levers reduce it without sacrificing quality. https://arktoscompany.com/blog/en/gobernar-agentes-mcphttps://arktoscompany.com/blog/en/gobernar-agentes-mcpTue, 19 Aug 2025 09:00:00 +0000Agentic AIMCP standardizes how an agent uses tools, but it does not decide who can use what. How to govern identity, per-tool permissions, consent, logging and the inventory of MCP servers. https://arktoscompany.com/blog/en/rightsizing-continuo-agenteshttps://arktoscompany.com/blog/en/rightsizing-continuo-agentesTue, 24 Jun 2025 09:00:00 +0000Agentic AIRightsizing resources once saves money for a short while. Why savings decay and how an agent proposes changes backed by evidence, an approval flow and a rollback plan. https://arktoscompany.com/blog/en/datos-listos-para-iahttps://arktoscompany.com/blog/en/datos-listos-para-iaTue, 20 May 2025 09:00:00 +0000Data and AIBefore the first AI pilot, put four foundations in place: a catalog, measured quality, lineage and clear permissions. A practical approach for regulated organizations, with a checklist to decide whether you are ready. https://arktoscompany.com/blog/en/barreras-seguridad-agentes-iahttps://arktoscompany.com/blog/en/barreras-seguridad-agentes-iaTue, 08 Apr 2025 09:00:00 +0000Agentic AIDefense in depth for AI agents: guardrails at the input, the model, the tools and the output, with monitoring, against prompt injection, tool misuse and data leakage. https://arktoscompany.com/blog/en/ciso-frente-a-iahttps://arktoscompany.com/blog/en/ciso-frente-a-iaTue, 11 Mar 2025 09:00:00 +0000Cybersecurity and governanceWhich generative AI risks are genuinely new and how to place them in the six functions of NIST CSF 2.0, using controls your security program already runs. https://arktoscompany.com/blog/en/dora-proveedores-tichttps://arktoscompany.com/blog/en/dora-proveedores-ticTue, 25 Feb 2025 09:00:00 +0000Cybersecurity and governanceDORA has applied to EU financial entities since January 2025. What they will ask of their IT providers, and how to prepare if you deliver services in Spain. https://arktoscompany.com/blog/en/triaje-incidentes-con-agenteshttps://arktoscompany.com/blog/en/triaje-incidentes-con-agentesTue, 21 Jan 2025 09:00:00 +0000Agentic AIA reference flow for an AI agent that supports incident triage: start read only, log every decision, measure its accuracy against analysts and keep invented causes under control. https://arktoscompany.com/blog/en/iso-42001-en-la-practicahttps://arktoscompany.com/blog/en/iso-42001-en-la-practicaTue, 22 Oct 2024 09:00:00 +0000Cybersecurity and governanceISO/IEC 42001 defines a management system for AI. Why it matters if you deploy agents, how it fits with ISO/IEC 27001 and the NIST AI RMF, and a roadmap to get started. https://arktoscompany.com/blog/en/agentes-ia-operacion-tihttps://arktoscompany.com/blog/en/agentes-ia-operacion-tiTue, 17 Sep 2024 09:00:00 +0000Agentic AIWhat an AI agent is, which operations tasks it adds value to today, where it is still risky, and what you need in place before putting it to work. https://arktoscompany.com/blog/en/organizar-area-ciberseguridadhttps://arktoscompany.com/blog/en/organizar-area-ciberseguridadTue, 23 Jul 2024 09:00:00 +0000Cybersecurity and governanceThree models for organizing the cybersecurity function, with their strengths, risks and when each one fits, what always stays central, and how security champions and NIST CSF 2.0 roles fit in. https://arktoscompany.com/blog/en/nist-csf-2-funcion-gobernarhttps://arktoscompany.com/blog/en/nist-csf-2-funcion-gobernarTue, 07 May 2024 09:00:00 +0000Cybersecurity and governanceGovern is the main addition in NIST CSF 2.0. What it covers, how to present cyber risk to the board, and how to use profiles and tiers to make decisions. https://arktoscompany.com/blog/en/platform-engineering-plataformas-internashttps://arktoscompany.com/blog/en/platform-engineering-plataformas-internasTue, 09 Apr 2024 09:00:00 +0000Operating modelAn internal platform run as a product, with golden paths and self-service, lightens the load on development teams. Minimum capabilities, the platform team, adoption metrics and common mistakes. https://arktoscompany.com/blog/en/repatriacion-de-cargashttps://arktoscompany.com/blog/en/repatriacion-de-cargasTue, 19 Mar 2024 09:00:00 +0000CloudA neutral way to decide whether a workload should move back to your own infrastructure: predictability, dependence on managed services, total cost, latency, sovereignty and execution risk. https://arktoscompany.com/blog/en/elegir-plataforma-apmhttps://arktoscompany.com/blog/en/elegir-plataforma-apmTue, 27 Feb 2024 09:00:00 +0000ObservabilityVendor neutral criteria to evaluate an APM platform: coverage, OpenTelemetry support, cost, root cause, access control, data residency and ITSM integration, without getting locked into one tool. https://arktoscompany.com/blog/en/del-runbook-al-playbookhttps://arktoscompany.com/blog/en/del-runbook-al-playbookTue, 16 Jan 2024 09:00:00 +0000AutomationHow to turn a manual procedure into an auditable playbook: choose the candidate with clear criteria, translate each step into validated tasks, handle failures and keep human approval where it adds control. https://arktoscompany.com/blog/en/observabilidad-en-el-bordehttps://arktoscompany.com/blog/en/observabilidad-en-el-bordeTue, 14 Nov 2023 09:00:00 +0000ObservabilityBranches, ATMs and devices generate telemetry far from the cloud, over links that fail. How to design the local collector, buffer, sampling, time, identity and inventory so you keep visibility. https://arktoscompany.com/blog/en/remediacion-automatica-event-driven-ansiblehttps://arktoscompany.com/blog/en/remediacion-automatica-event-driven-ansibleTue, 10 Oct 2023 09:00:00 +0000AutomationEvent-Driven Ansible connects alerts and webhooks to playbooks. With clear limits it resolves repetitive incidents in minutes; without them, it multiplies errors. How to design rules, guardrails, approvals and ticket closure. https://arktoscompany.com/blog/en/instrumentar-codigo-opentelemetryhttps://arktoscompany.com/blog/en/instrumentar-codigo-opentelemetryTue, 22 Aug 2023 09:00:00 +0000ObservabilityStructured logs with trace_id, context propagated across services and queues, custom spans and business metrics: how to instrument your code with OpenTelemetry and what to avoid. https://arktoscompany.com/blog/en/del-noc-al-centro-de-comandohttps://arktoscompany.com/blog/en/del-noc-al-centro-de-comandoTue, 18 Apr 2023 09:00:00 +0000ObservabilityA network-centric NOC sees healthy devices while customers cannot get anything done. A 24×7 command center watches services end to end and takes ownership of them. https://arktoscompany.com/blog/en/medir-valor-automatizacionhttps://arktoscompany.com/blog/en/medir-valor-automatizacionTue, 14 Feb 2023 09:00:00 +0000AutomationHours saved are only part of the value. A rubric to score effort, risk, customer impact and compliance from 1 to 5 before investing in building. https://arktoscompany.com/blog/en/ansible-operaciones-reguladashttps://arktoscompany.com/blog/en/ansible-operaciones-reguladasTue, 24 Jan 2023 09:00:00 +0000AutomationHow to use Ansible in regulated organizations so every run is repeatable and traceable: idempotency as evidence, per-environment inventories, secrets kept out of the repository and changes tied to their record. https://arktoscompany.com/blog/en/resiliencia-nube-mas-alla-alta-disponibilidadhttps://arktoscompany.com/blog/en/resiliencia-nube-mas-alla-alta-disponibilidadTue, 06 Dec 2022 09:00:00 +0000CloudDeploying across zones is not enough. How to cover regional failures and hidden dependencies, set RTO and RPO per service, choose a recovery pattern and actually test it. https://arktoscompany.com/blog/en/observabilidad-de-negocio-bancahttps://arktoscompany.com/blog/en/observabilidad-de-negocio-bancaTue, 18 Oct 2022 09:00:00 +0000ObservabilityInstrumenting login, transfers, card payments and onboarding as business transactions reveals partial degradation before customers call, without putting personal data in your telemetry. https://arktoscompany.com/blog/en/observabilidad-de-datoshttps://arktoscompany.com/blog/en/observabilidad-de-datosTue, 13 Sep 2022 09:00:00 +0000Data and AIA data pipeline fails silently: the table exists, but it arrives late, incomplete or with a different schema. How to measure freshness, volume, schema, distribution and lineage, and manage them as a service with SLOs. https://arktoscompany.com/blog/en/plataforma-observable-no-alcanzahttps://arktoscompany.com/blog/en/plataforma-observable-no-alcanzaTue, 12 Jul 2022 09:00:00 +0000ObservabilityAn APM platform sees infrastructure, dependencies and most calls. It cannot see what your business means. Finding root cause fast requires software written to be observable. https://arktoscompany.com/blog/en/habilitacion-de-cambioshttps://arktoscompany.com/blog/en/habilitacion-de-cambiosTue, 10 May 2022 09:00:00 +0000Service managementA board that reviews everything the same way slows operations without reducing failures. How to use standard, normal and emergency changes, approve by risk and automate so repetitive work is pre-approved. https://arktoscompany.com/blog/en/ansible-a-escalahttps://arktoscompany.com/blog/en/ansible-a-escalaTue, 15 Mar 2022 09:00:00 +0000AutomationWhen automation grows from a few playbooks to several teams, it needs software discipline: an organized repository, roles and collections, testing with ansible-lint and Molecule, and controlled promotion between environments. https://arktoscompany.com/blog/en/logs-metricas-trazashttps://arktoscompany.com/blog/en/logs-metricas-trazasTue, 18 Jan 2022 09:00:00 +0000ObservabilityEach telemetry signal answers a different question at a different cost. Understanding what each one provides and how they correlate is what turns scattered data into diagnosis. https://arktoscompany.com/blog/en/gobierno-nube-servicios-financieroshttps://arktoscompany.com/blog/en/gobierno-nube-servicios-financierosTue, 16 Nov 2021 09:00:00 +0000CloudWhat a financial institution delegates and what it keeps under each cloud service model, and the minimum set of controls it should have in place before moving its first workload. https://arktoscompany.com/blog/en/aiops-sin-humohttps://arktoscompany.com/blog/en/aiops-sin-humoTue, 26 Oct 2021 09:00:00 +0000ObservabilityAIOps is not a magic box: it correlates events, reduces noise and detects anomalies when it gets clean data. What data to prepare first and what results to expect quarter by quarter in year one. https://arktoscompany.com/blog/en/agotamiento-equipos-seguridadhttps://arktoscompany.com/blog/en/agotamiento-equipos-seguridadTue, 24 Aug 2021 09:00:00 +0000Cybersecurity and governanceBurnout in a security team is not just a personal matter: it degrades detection and puts knowledge at risk. Operational causes, workload indicators and controls to manage it. https://arktoscompany.com/blog/en/causa-raiz-sistemas-distribuidoshttps://arktoscompany.com/blog/en/causa-raiz-sistemas-distribuidosTue, 15 Jun 2021 09:00:00 +0000ObservabilityA five-step triage method to find the root cause in distributed systems: scope the impact, follow the trace, correlate with changes, check saturation and validate hypotheses. https://arktoscompany.com/blog/en/gestion-de-problemashttps://arktoscompany.com/blog/en/gestion-de-problemasTue, 13 Apr 2021 09:00:00 +0000Service managementRestoring service is not enough if the same incident returns every week. How to run reactive and proactive problem management, known errors, root cause techniques and metrics, supported by observability. https://arktoscompany.com/blog/en/gobernar-backlog-automatizacionhttps://arktoscompany.com/blog/en/gobernar-backlog-automatizacionTue, 23 Feb 2021 09:00:00 +0000AutomationPrioritizing once is not enough. An intake sheet, three clear roles, quarterly re-scoring and four metrics keep the automation backlog in order and accountable. https://arktoscompany.com/blog/en/medir-complejidad-automatizacionhttps://arktoscompany.com/blog/en/medir-complejidad-automatizacionTue, 22 Sep 2020 09:00:00 +0000AutomationAutomations rarely fail because of the tool. They fail because of exceptions, access and dependencies nobody measured. A rubric to score complexity and how to redesign what should not be automated yet. https://arktoscompany.com/blog/en/priorizar-automatizacion-valor-complejidadhttps://arktoscompany.com/blog/en/priorizar-automatizacion-valor-complejidadTue, 16 Jun 2020 09:00:00 +0000AutomationAn automation backlog ordered by whoever pushes hardest wastes capacity. Here is how our Value × Complexity framework works: define, classify and prioritize with two axes and four quadrants. https://arktoscompany.com/blog/en/modelo-operativo-productohttps://arktoscompany.com/blog/en/modelo-operativo-productoTue, 11 Feb 2020 09:00:00 +0000Operating modelMoving from temporary projects to products with stable teams changes how IT is funded, how teams are organized and what gets measured. What changes and how it coexists with ITIL and the PMO. https://arktoscompany.com/blog/en/pmo-vmo-como-serviciohttps://arktoscompany.com/blog/en/pmo-vmo-como-servicioTue, 29 Oct 2019 09:00:00 +0000Service managementWhat a PMO and a VMO do, when it makes sense to run them as a service, and which metrics, SLAs and governance cadence you need to control your portfolio and your vendors. https://arktoscompany.com/blog/en/sla-que-importanhttps://arktoscompany.com/blog/en/sla-que-importanTue, 20 Aug 2019 09:00:00 +0000Service managementGreen indicators and frustrated users: the watermelon effect. How to tell SLAs, OLAs and SLOs apart, define measures from the user journey and add experience metrics to availability. https://arktoscompany.com/blog/en/practicas-itil-fundacionaleshttps://arktoscompany.com/blog/en/practicas-itil-fundacionalesTue, 14 May 2019 09:00:00 +0000Service managementITIL 4 describes 34 practices, but a solid operation starts with five and a service desk. The purpose, minimum viable process, key metric and common mistake of each, plus a suggested sequence. https://arktoscompany.com/blog/en/de-administradores-a-srehttps://arktoscompany.com/blog/en/de-administradores-a-sreTue, 12 Mar 2019 09:00:00 +0000Operating modelHow to move from a systems administration team to an SRE model without breaking operations: measure toil, set SLOs, fix on-call, automate and build new roles. https://arktoscompany.com/blog/en/alertas-sin-fatiga-slohttps://arktoscompany.com/blog/en/alertas-sin-fatiga-sloTue, 06 Nov 2018 09:00:00 +0000ObservabilityHow to define SLIs, SLOs and error budgets, alert on symptoms, and use multiwindow burn rate alerts so you only page people when customers are actually at risk.