IT Governance
Direction and service management
Governance models, service management processes, and project and vendor management offices.
- ITIL 4
- ITIL (Version 5)
- COBIT
- ISO/IEC 20000
- PMO / VMO aaS
Your north in technology
Solutions to operate with confidence.
24×7 technology and cybersecurity operations, observed, automated and agentic, for banking, insurance, healthcare and services in Latin America and Spain.
Since 2018
our team has worked in high-performance and regulated organizations
Colombia, Mexico, Spain and Argentina
countries where we deliver passion and value
Passion and knowledge: how we build every solution.
Well-run technology shows in what does not happen: the incident that never reaches the customer, the audit with no surprises, the process that no longer depends on one person. To get there we combine two things you cannot buy: deep knowledge of each discipline and the drive to do it right.
Knowledge before tools
We first understand the problem and the operation; then we choose the technology.
Experts in what we do
Each unit is led by specialists in its discipline.
We measure what matters
Commitments with metrics your business understands.
Passion for detail
The last stretch of the work is what separates a stable operation from one that merely works.
Four fronts to direct, protect and run technology.
Cybersecurity
Risk, compliance and resilience
Risk management, personal data protection, security culture and awareness, and incident response under recognized frameworks.
- ISO/IEC 27001
- NIST CSF 2.0
- CIS v8
Automation and AI
Faster, smarter processes
IT process automation and AI agents with governance and traceability.
AI agents: monitoring, triage, rightsizing, architecture and documentation, among others.
- ISO/IEC 42001
- NIST AI RMF
Managed operations
Visibility and continuity
Observability, 24×7 monitoring and operational continuity with measurable service levels.
- Observability
- Command center 24×7
- SLA
Service lines
An integrated structure for strategy, protection and operations.
- IT Governance and Management
- Cybersecurity
- PMO / VMO aaS
- Automation and AI
- Observability
- Talent and Training
Technologies and frameworks we work with
Platforms on which we design, implement and run solutions, and the reference frameworks we measure them against.
Platforms
Grafana
Jira
Dynatrace
Anthropic
AWS
Cloudflare
Red Hat OpenShift
Ansible
Apache Airflow
OpenTelemetry
Methodologies and frameworks
- ITIL 4
- ITIL (Version 5)
- COBIT
- ISO/IEC 27001
- NIST CSF 2.0
- CIS Controls v8
Industries where an outage costs customers and fines.
Banking
Digital channels and branches, 24×7 command centers and cybersecurity under regulatory oversight.
Insurance
Process automation, policyholder data protection and service desk modernization.
Healthcare
Clinical system availability, patient data privacy and operational continuity.
Services
Managed operations, observability and IT governance for high-demand customer businesses.
Organizations that operate with us.
References available under NDA.
First we set the north. Then we execute and measure.
- Assessment
We assess processes, risks and maturity against reference frameworks.
- Roadmap
We define priorities, scope, timeline and cost with the client.
- Implementation
We deliver with our own teams and formal project management.
- Operation and improvement
We operate with KPIs and monthly service level agreements.
Árktos means bear in Greek. It is our point of reference.
ARKTOS GROUP brings together consulting and technology teams working in regulated organizations since 2018.
- Bear
- Strength, protection and trust.
- Compass rose
- Direction and regional reach.
- Needle to the northeast
- The client's north and growth.
- Facets
- Data, precision, technology, passion and knowledge.
Frequently asked questions
What is ARKTOS GROUP?
ARKTOS GROUP LLC is a technology group legally based in the United States that provides IT consulting, services and operations. It works with banking, insurance, healthcare and services organizations in Latin America and Spain, and its team has done so since 2018 in high-performance and regulated organizations.
What services does ARKTOS GROUP offer?
Four areas: IT Governance (ITIL 4, COBIT, ISO/IEC 20000 and PMO / VMO as a service), Cybersecurity (ISO/IEC 27001, NIST CSF 2.0 and CIS v8), Automation and AI (IT process automation and AI agents under ISO/IEC 42001 and NIST AI RMF) and Managed operations (observability, a 24×7 command center and measurable service levels).
Which countries do you work in?
Latin America and Spain. Today we deliver services to clients in Colombia, Mexico, Spain and Argentina.
What are agentic IT operations?
The use of artificial intelligence agents across the IT value chain: monitoring, incident triage, rightsizing, architecture and documentation, among other tasks. Each agent runs with a defined level of autonomy, least privilege, human oversight and a traceable record of what it does. We explain it in AI agents in IT operations and in autonomy levels for agents in production.
How does a project with ARKTOS GROUP start?
With an assessment. We evaluate processes, risks and maturity against reference frameworks and propose a roadmap with priorities, scope, timeline and cost. Then we deliver with our own teams and formal project management, and we operate with KPIs and monthly service level agreements.
What does the name ARKTOS mean?
Árktos means “bear” in ancient Greek. The Greeks gave that name to the Great Bear and Little Bear constellations, which mark the celestial north; that is where the word “arctic” comes from. That is why our motto is “Your north in technology”.
Insights
How we think about running, automating and protecting technology.
The CIO and AI: from managing technology to orchestrating capabilities
With AI, the CIO's role shifts from managing infrastructure and projects to orchestrating data, platforms, integrations, agents, vendors and talent. Responsibilities, decisions that stay with the CIO, board reporting and metrics.
Human in the loop: autonomy levels for agents in production
A four-level scale for deciding how much autonomy to give an AI agent in operations, with criteria for moving up a level, least privilege, a kill switch and an audit trail.
Modernizing the service desk: requests, knowledge and agents
How to modernize the service desk beyond incidents: a request catalog, knowledge with KCS, self-service, automated fulfillment and AI agents that escalate with context, plus metrics to know whether it works.
Let's set the north for your operation.
Tell us what you need. We will propose an assessment with scope, timeline and cost.
[Phone]
Latin America and Spain