Do you find out about incidents from your customers?
If the first alert comes through customer support, monitoring is watching devices, not services.
Solutions
Visibility and continuity
Managed operations
We run your critical services with end-to-end observability and a 24×7 command center, with measurable service levels.
- Observability
- Command center 24×7
- SLA
What we solve
Many alerts, little information
Fixed thresholds that create noise and teams that stop paying attention.
Root causes that take days
Without traces or context, every incident is investigated from scratch.
Green SLAs, unhappy users
Technical availability metrics that do not reflect the real experience.
What we do
End-to-end observability
Correlated logs, metrics and traces, with OpenTelemetry and platforms such as Dynatrace, Grafana and Zabbix.
24×7 command center
Continuous watch over services, applications and transactions, with defined escalation.
SLOs and noise-free alerts
Service level objectives and alerts on the symptoms users care about.
Incident and problem management
Coordinated response and root cause analysis so incidents do not repeat.
Business observability
Transaction and customer journey metrics next to the technical ones.
Service level agreements
SLAs and monthly reports with metrics the business understands.
Technologies
OpenTelemetry
Dynatrace
Grafana
How we work
- Assessment
We map critical services, dependencies and current monitoring coverage.
- Roadmap
We define SLOs, the instrumentation needed and the command center operating model.
- Implementation
We deploy observability, dashboards and alerts, and switch on 24×7 operations.
- Operation and improvement
We operate, report monthly SLAs and reduce incidents with problem management.
Related insights
From NOC to command center: operating services, not devices
A network-centric NOC sees healthy devices while customers cannot get anything done. A 24×7 command center watches services end to end and takes ownership of them.
An observable platform is not an observable application
An APM platform sees infrastructure, dependencies and most calls. It cannot see what your business means. Finding root cause fast requires software written to be observable.
Alerts without fatigue: SLOs and error budgets in practice
How to define SLIs, SLOs and error budgets, alert on symptoms, and use multiwindow burn rate alerts so you only page people when customers are actually at risk.
Shall we talk about your operation?
Request an assessment